Frequently Asked Questions

Q: What types of files can I convert to PDF?

A: AZW, BMP, DOC, DOCM, DOCX, DJVU, EPS, EPUB, FB2, GIF, JPG, JPEG, LIT, LRF, MOBI, ODG, ODP, ODT, PDB, PNG, PPT, PPTX, RTF, SXI, SXW, TCR, TIF, TIFF, TXT, XLS, XLSX, WPD, and WPS.

Q: What types of files can I convert to DOC?

A: AZW, BMP, DOCM, DOCX, EPS, EPUB, FB2, GIF, JPG, JPEG, LIT, LRF, MOBI, ODT, PDB, PDF, PNG, RTF, SXW, TCR, TIF, TIFF, TXT, WPD, and WPS.

Q: What happens to my file after I upload it? Is it safe?

A: When you upload a file via the widget, it passes through our servers and on to our partner Online-Convert for conversion. We do not store your file.

When you download the converted file, it passes straight from Online-Convert to you.

Your original file and the converted version are automatically deleted from Online-Convert's servers after 24 hours.

Q: Is there a maximum file size?

A: Yes. We can only convert files that are smaller than 10 MB.

Q: Is there a minimum file size?

A: Yes. We can only convert files that are larger than 1 KB.

Q: When I browse to select the file I want to upload, I don't see it in the browse window. I know the file is there. Why can't I see it?

A: Each button in the extension only supports the conversion of certain file formats. If you are not seeing the file you want to convert in the browse window, then it is likely an unsupported file format.

Q: Is there a limit on how many files I can convert?

A: Yes. You can convert up to 10 files per day. Cancelled files will count toward the 10 conversions per day limit.

Q: I accidentally closed the widget/browser window before my file started to download. Is there any way for me to still get it?

A: Yes. Simply open the widget again, and you will be prompted to download the converted file. Converted files are available for up to 24 hours after you submit them.

Q: I accidentally closed the widget/browser window before my file started to download, but it didn't prompt me to download it the next time I opened the widget. What gives?

A: Converted files are only available for up to 24 hours after you submit them. You will not be prompted to download a converted file if more than 24 hours have elapsed since it was submitted.

Q: Where can I locate the End User License Agreement and Privacy Policy that pertain to this extension product?

A: Click to view the End User License Agreement and Privacy Policy.

Q: Why can't I convert my file?

A: If your "Browse" button does not work when you try to click it, or if you go to convert a file and your "Browse" button looks like this:

You will need to check to see if the version of Shockwave Flash you are using is up to date.  Visit the Adobe Flash site at https://get.adobe.com/flashplayer/ to check your flash version and update to the newest plug-in.

Once you have done so, you will need to make sure the plug-in is activated.  To do so, please take a look at the instructions provided by Adobe (for Windows instructions scroll down):

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html#

If you are still having difficulty, we can help.  Click here to contact our customer support team. 

Q: Didn't find the answer to your question?

A: If you still having questions, mail to our support team.